Booking Terms

Booking confirmation   

- any booking made is final after receiving the required deposit 
- the terms and conditions of African Tulip Guesthouse apply to each booking 
  
Payment Terms  

- we accept Visa and MasterCard payments 
- internet banking payments are preferred, bank charges on any internet banking payment are at your own cost, 
proof of payment need to be sent by email or whatsapp.  
  
Deposits  

A deposit of 100% of all total nights spend at our B&B will be necessary to guarantee your reservation.  
Please know that we do accept Visa or MasterCard. 
If you do a payment via EFT, this must be received within 48 hours after the booking is made to secure your booking. 
Additional costs like beverages, etc. will be settled prior to departure. 
  
 Arrival and departure  

- our check in time is between 15.00 hr. and 19.00 hr. 
-  our check out time is between 08.00 hr. and 11.00 hr. 
-  early birds or late arrivals please contact us for the options. We will do the best we can to arrange it for you. 
  
Cancellation policy  

- Cancellations within 30 days prior to arrival at the B&B will incur a loss of 100% of the deposit held. 
- If you wish to cancel your booking, please do this by e-mail: [email protected] 
 - All refunds are subject to an administration fee of R150 to cover administration and banking fees. 
- In the event op premature departure or no-show, the full extent of the stay as originally booked and confirmed, will be charged. 
 
Revised Policies per 1st of January 2021, in the light of COVID-19. 

In light of the International COVID-19 pandemic and travel restrictions imposed by the WHO we have engaged in discussions with various tourism role players to formalize an acceptable “Best Policy” scenario for all parties. The revised policies are to be applied to all bookings until further notice. 
Existing bookings made before the 1st of January 2021 
In case of travel restrictions bookings may be postponed to a future date up to 12 months ahead without penalty. 
Postponed bookings will not be subject to seasonality or increased rates but may be subject to increased conservation levies where applicable. 
-  Payment terms as per original travel date apply. 
-  A postponed booking becomes a Non Refundable booking and the voucher is valid for a period of 12 months 
-  Standard cancellation policy applies when no travel restrictions are applicable 

Direct bookings made after the 1st of January 2021 

Direct bookings, can be held on provisional basis without any deposit or payment up to 31 days before arrival. 
100% payment of the deposit needs to be made 30 days before arrival to confirm the booking, if the deposit is not paid, the booking will be automatically canceled.  
In case of travel restrictions, the direct booking may be postponed one time to a future date up to 6 months ahead without a penalty and becomes a Non Refundable booking. If you prefer to cancel, more than 30 days prior to arrival, the deposit will be refunded minus R150 admin fee.  
Should refund to a SWIFT bank account be required, an additional R340 charge will be levied. 
All our other Standard Terms & Conditions apply as per new travel date. 
Once a booking is confirmed, standard terms and conditions apply. 
Applicable rate as per travel dates apply. 
 
Bookings made via any 3rd party after the 1st of January 2021 

Bookings made via any 3rd party need a 100% deposit payment to be secured. 
In case of travel restrictions, the booking made via the 3rd party may be postponed one time to a future date up to 6 months ahead without a penalty and becomes a Non Refundable booking. If you prefer to cancel, more than 30 days prior to arrival, the deposit will be refunded minus R150 admin fee.  
Should refund to a SWIFT bank account be required, an additional R340 charge will be levied. 
All our other Standard Terms & Conditions apply as per new travel date. 
Once a booking is confirmed, standard terms and conditions apply. 
Applicable rate as per travel dates apply. 

WE RESERVE THE RIGHT TO AMEND OR CHANGE THESE TERMS AT ANY GIVEN TIME WITHOUT PRIOR NOTIFICATION. 

Child Policy  

-  children older than 12 years are welcome, subject to direct supervision of parents at all times 
-  only in the Lavender room an extra bed can be booked (maximum of people in the room is 3), otherwise the child will have its own room for the regular room rate. 
  
Guesthouse policy  

-  we are a non-smoking guesthouse and smoking is only allowed OUTDOORS 
-  pets are not allowed 
- FREE wireless internet is available 
-  no food and drinks are allowed in the room 
- Non-Alcoholic honesty bar, bring your own  
- rates can be changed at any time without notice 
  
Website    

- persons using our website (www.africantulip.co.za) for any reason whatsoever,  
subject themselves to the terms and conditions of African Tulip Guesthouse 
- our website is to provide you with information about the guesthouse 
- the ownership of this website belongs to African Tulip Guesthouse and is not granted to you 
- nothing on this website may be copied or retransmitted unless permitted by African Tulip Guesthouse 
- linked websites or pages are no subject to the control of African Tulip Guesthouse and is therefore  
not responsible of liable, directly or indirectly,  
for the contents of any linked website or any link contained in a linked website. 
  
Liability  

- African Tulip Guesthouse, its owners, operators and staff (“the establishment”),  shall be under no liability to the client for any claim which may arise in respect of or in connection with the stay. The client hereby renounces for himself, members of his group and dependents all claims against the establishment for compensation for injury, damage or loss, whether sustained in and around the guesthouse or elsewhere or as a result of delays or otherwise, caused directly or indirectly to him/her or his/her belongings, members of his group and his/her dependents or to persons who, except for these conditions, might have been entitled to make a claim howsoever arising and whether caused or occasioned by any grossly negligent act or omission or default by the establishment. 
- the carriage, handling or keeping of any baggage and /or other goods of the client will be at the sole risk of the client or its owner and the establishment shall not be liable for any loss or damage of  
whatsoever nature and howsoever caused. 
- whilst the establishment will endeavor to ensure that accommodation, food, drinks and other such services are available as planned, there shall be no claim of any nature whatsoever against the establishment for a refund, either in whole or in part or of any other claim of any nature whatsoever including consequential damages as a consequence of accommodation or other facility attached. 
-  all exclusions or limitations of liability claimable by the establishment, shall apply equally to and may be claimed by agents, servants and representatives of the establishment as fully and as effectually as if they were establishment.  
  
Applicable law  

-  any dispute or purported dispute arising shall be governed by and construed in accordance with the laws of the Republic of South Africa. 
All disputes, actions, and other legal matters relating thereto will be determined in accordance with such law. 
The parties to any dispute arising hereby consent and submit to the jurisdiction of the High Court of the Republic of South Africa.